Refund Policy– My Store

At Shri Andal Jewellery, every piece we craft is made with love, precision, and purity.
We want you to be delighted with your purchase.
However, because jewellery is a high-value and customized product, certain rules apply to returns and refunds.

1. Eligibility for Return or Exchange

You may request a return or exchange only under the following conditions:

The product is damaged, defective, or incorrect at the time of delivery.
You have reported the issue within 48 hours of receiving the order.
The product is unused, unworn, and in its original condition with all tags, seals, and certificates intact.
The return is approved by our support team after proper verification.

Items not eligible for return include:

Custom-made, engraved, or personalized jewellery.
Items modified, resized, or altered after purchase.
Jewellery showing signs of wear, damage, or missing components.
Earrings and nose pins (for hygiene reasons).

2. Return Process

To initiate a return:

Email us at info@shriandaljewellery.com with your order ID, photos/videos of the item, and a brief description of the issue.
Our team will verify your claim and respond within 2 business days.
Once approved, we’ll arrange safe pickup through a trusted courier partner or advise you on secure return shipment.
The item must reach us within 7 days of return approval.

3. Refund Process

Refunds are processed after inspection and approval of the returned item.
If eligible, refunds will be issued to your original payment method (credit card, UPI, bank transfer, etc.) within 7 – 10 business days.
In case of COD (cash on delivery) orders, you may be asked to share bank details for refund.
Shipping charges, insurance, or payment-gateway fees (if any) are non-refundable.

4. Exchange Policy

You can exchange your jewellery for another item of equal or higher value after approval.
Price differences (if any) must be paid before dispatching the replacement product.
Exchanges are allowed only once per order.

5. Cancellation Policy

Orders can be cancelled within 12 hours of placement if production or dispatch has not yet begun.
Once the order is processed or customized, cancellation is not possible.
Any refund on cancellation (if applicable) will be processed after deduction of payment-gateway charges.

6. Damage During Transit

We take every precaution to pack jewellery securely.
If your item arrives damaged, please take unboxing photos/videos and contact us immediately so we can file a claim with the courier and arrange a replacement or refund.